San Clemente-based Crossover Health has opened three clinics in the Inland Empire designed to provide healthcare services to thousands of local Amazon workers.
The Neighborhood Health Centers opened this week in San Bernardino, Eastvale and Moreno Valley.
Crossover and Amazon so far have collaborated on 17 centers in Dallas-Fort Worth, Texas; Phoenix; Louisville, Kentucky, and Detroit.
Crossover, which manages and staffs the centers for self-insured Amazon, said they offer an array of services including acute, chronic, and preventive primary care, same-day pediatrics, prescriptions, vaccinations, behavioral health services, physical therapy, health coaching, and guidance on care for specialty referrals and diagnostic services. Online services are also available.
Amazon last October reported nearly 20,000 employees had contracted coronavirus at its facilities and Whole Foods grocery stores. The company has nearly 1.4 million workers nationwide. In late 2020, the state’s Department of Industrial Relations fined Amazon $1,870 for failing to train workers at two Southern California warehouses on how to reduce COVID-19 exposure.
Derek Rubino, senior program manager, Workplace Health & Safety Special Programs at Amazon, said the company’s “top priority is the health and wellness of our employees.”
We asked Amazon and Crossover Health for details on the clinics. Their answers have been edited for length.
Q: How many Amazon employees will these health centers serve?
A: Close to 40,000 employees live and/or work within 10-miles of these centers.
Q: When can workers expect to access the centers?
A: All three health centers opened this week. The hours of operation are 7 am. to 11 p.m., Monday through Friday, and 9 a.m. to 6 p.m. on Saturday and Sunday.
Q: Who’s eligible?
A: Full-time, part-time, and seasonal Amazon employees can sign up for their free membership and schedule appointments by calling 888-854-1397 during normal business hours.
Q: Can Crossover or Amazon tell us what this costs to Amazon employees?
A: There is no fee to sign up for this benefit, and the Neighborhood Health Centers are open to employees and their dependents with and without an Amazon-sponsored health plan.
Some of the services are always free, including nurse and health coaching visits. Other visit types, such as primary care, mental health, physical therapy, and chiropractic, will never cost more than $55 per visit.
Q: What kind of employees are on-site?
A: Physicians, nurse practitioners, nurses, physical therapists, chiropractors, mental health therapists, health coaches registered dietitians, hosts and care navigators.
Q: Is Crossover hiring?
A: Yes, candidates can check available positions at crossoverhealth.com/careers.
Q: Will the centers be vaccinating Amazon employees for COVID-19?
A: Crossover is in the process of registering to be a vaccination provider participating in the U.S. COVID-19 Vaccination Program. Once registered, Crossover will be able to administer state-supplied vaccines to Amazon employees who meet eligibility criteria based on state and local health agency guidelines.
The health centers addresses:
- 711 West 2nd St., Suite A, San Bernardino
- 14329 Frederick St., Suite 8, Moreno Valley
- 5379 Hamner Ave., Suite 801, Eastvale
More information on services can be found at crossoverhealth.com/amazon/san-bernardino
