UK Shopworkers Are Facing More Abuse Than Before the Pandemic

Shopworkers in the UK are facing more verbal abuse and threats from customers than before the pandemic, as a worsening cost-of-living crisis ratchets up tension in retail stores.

More than 70% of staff say they’ve been verbally abused while almost half report being threatened, according to a survey of more than 4,600 employees by retail trade union Usdaw, which has around 360,000 members.