Dear John: OK — this is a bit ridiculous.
I e-mailed you less than 48 hours ago and this evening I received a call from Amazon rectifying all the frustration I have gone through with my frozen account since March.
I suggested they were only calling because of my e-mail to you. They admitted that was indeed true. They reopened my account, restored my gift card balance and apologized.
I am not sure how to thank you. Simply awesome! T.G.
Dear T.G.: Ah, the power of the press used for good rather than evil.
But I have to say this: I’ve used Amazon for at least a hundred transactions and a very few have gone bad.
And when they did, I had no trouble getting the company to fix the problem. And that was me, the consumer, who they were dealing with, not the journalist.
Anyway, glad I could help. Now I’m going to get dozens more requests for help. And when the customer is right, I think I’ll have no trouble getting Amazon to fix those problems as well.